Can I return an Item?

Only ready made items can be returned. Unfortunately, anything made from clothing and fabrics provided by you and/or personalised items cannot be returned due to the personal nature of the item. Ready made items can be returned for a full refund or an exchange. Please contact me within 14 days of receipt of your item to discuss return. Items must be returned in an unused and  saleable condition to qualify for a full refund. Buyer is responsible for return postal charges. It is advisable that you return items via a trackable service such as recorded delivery.

Address to return items to is:

Michelle Blackmore

Bunty's Basket Keepsakes

Office 6, Alligator House

511 Garretts Green Lane

Kitts Green

Birmingham

B33 0SG

 

Can I Cancel my Order?

I hope that you would not wish to cancel your order, but if for any reason you need to, you have the right to cancel your order for a bespoke keepsake within 14 days of placing the order as long as no work on your order has commenced. You can find a cancellation form here.